How do I check the status of an order?
Once your order is packed and shipped, you will get a notification with your tracking information via email.
How fast is the shipping & fulfilment?
You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple of days for processing. Once shipped, most domestic orders take anywhere from 2 to 8 days to arrive depending on the efficiency of your local postal service.
In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 5 business days.
How much is the shipping?
We offer a flat shipping rate of $8.95 & FREE shipping on all Australian orders over $50.
Do you ship internationally?
Yes! Please see the below table for your regions breakdown;
* Please note due to the increased demand for online orders around the globe, our shipping partner may be slightly delayed.
|Delivery Option||Est. Delivery||Cost||Tracking Available|
|AU||Standard||Typically 2-8 business days||$8.95 AUD or FREE for orders over $50||Yes|
|NZ||Standard||6 - 20 Business Days||$16 AUD or FREE for orders over $100||Yes|
|ASIA||Standard||6 - 20 Business Days||$19 AUD or FREE for orders over $100||Yes|
|USA||Standard||6 - 20 Business Days||$21 AUD or FREE for orders over $100||Yes|
|UK/EUROPE||Standard||6 - 20 Business Days||$23.95 AUD or FREE for orders over $100||Yes|
|OTHER||Standard||6 - 20 Business Days||$31.75 AUD or FREE for orders over $100||Yes|
My order hasn't been received & the delivery date has passed?
For packages lost in transit, please contact us at email@example.com no later than 7 calendar days after the estimated delivery date.
Please note if the tracking information states an order was delivered but you think you have not received it, we will be unable to take responsibility and in that case, any replacements would be at your expense.
My order shows it's been returned to sender, what is going on?
If the tracking information was correctly delivered to you but was unclaimed, shipments that go unclaimed are returned to us.
New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.
I forgot to use a discount code on my order.
We understand that these things can happen but the good news is that you can use your code for your next order. Orders that have already been placed cannot be changed.
How do I enter a discount code?
To claim your discount, you have to hit the "Checkout" button and the discount code section will show beneath your ordered item.
How do I cancel my order?
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Why was my order cancelled?
If your order was unexpectedly cancelled, the chances are that our fraud filter marked your order as fraudulent. If this happens again, please contact us so we can help troubleshoot your order.
Trying to reach us?
If you have any questions or need support about an order or our products, send us an email at firstname.lastname@example.org